Refund & Return Policy
Easy Returns & Hassle-Free Refunds
At Modernessantials, customer satisfaction is our priority. We strive to deliver quality products and a smooth shopping experience.
shopping experience. If you receive a damaged, defective, incorrect product, or face any issue with your order, we are here to help.
Please read our Refund & Return Policy carefully before requesting a return or refund.
1. Return Eligibility
You may request a return if:
- You received a damaged product.
- You received the wrong product.
- The product has a manufacturing defect.
- The return request is submitted within 7 days of the delivery date.
To process your return smoothly, the product should be in its original condition along with its original packaging and accessories (where applicable).
2. Return Conditions
To be eligible for a return:
- The return request must be made within 7 days after delivery.
- The product should not be intentionally damaged or misused.
- The product should be returned with all original accessories, manuals, and packaging whenever possible.
- Proof of purchase or order confirmation may be required.
Our team may verify the return request before approving it.
3. Non-Returnable Items
The following products may not be eligible for return:
- Products damaged due to improper use or mishandling.
- Products returned after the 7-day return period.
- Products with missing accessories or original packaging (where required).
- Products marked as non-returnable on the product page.
4. How to Request a Return
If you wish to return a product:
- Contact our customer support through Email or WhatsApp.
- Share your Order ID along with clear photos or videos (if the product is damaged or incorrect).
- Our support team will review your request.
- Once approved, we will guide you through the return process.
Please do not send any product back without receiving confirmation from our support team.
5. Refund Process
Once the returned product is received and inspected, we will notify you about the status of your refund.
If your refund is approved, the refund will be processed to your original payment method.
For Cash on Delivery (COD) orders, our support team may contact you to collect the necessary bank account details if required.
6. Refund Timeline
After the refund has been approved:
- Refunds are generally initiated within 2–5 business days.
- Depending on your bank or payment provider, the amount may reflect in your account within 5–10 business days.
The actual refund time may vary depending on your payment provider.
7. Damaged or Wrong Product
After the refund has been approved:If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us resolve your issue quickly, please provide:
- Your Order ID
- Clear photos of the product
- Photos of the packaging (if applicable)
Our team will review the information and provide the appropriate solution as soon as possible.
8. Cancellation Policy
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it may no longer be eligible for cancellation. In such cases, you may refer to our Return Policy after receiving the product, if applicable.
9. Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us.
Modernessantials
📧 Email: support@modernessantials.com
💬 WhatsApp: +91-8423226583
📍 Address: Mirzapur, cum- vindhyanchal , Uttar Pradesh , India
Our customer support team will be happy to assist you.
Our Commitment
At Modernessantials, we believe that shopping should be simple, transparent, and worry-free. We are committed to handling every return and refund request fairly, professionally, and as quickly as possible.
Thank you for choosing ModernEssantials. 💛